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Members losing access

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Rookie - member
11 posts

I have several members who were active on my forum who now cannot get access, and the password change tool fails to send the email message to the appropriate email address.  I am not sure why this happens to only a few users, but it is becoming a problem.  In the past I have had many registration issues getting new members into the forum, and now this.  I need help getting this resolved, or I will be forced to move my forum to a different service provider.

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NKOA Webmaster
Fanatic - founder
3755 posts

as part of the email server upgrades, the password reset email is temporarily unavailable.  I can reset a member's password, just have them email me at 'chief -at- lefora.com' from the email addressed the signed up with, their username, and their forum name.

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find me answering questions at support.lefora.com or interviewing forum admins on blog.lefora.com
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