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A member can't change avatar

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Superstar - member
260 posts

I have a member who has been having problems changing the avatar. First, Firefox couldn't be used to change the avatar, but IE still worked for that. Now, Firefox and IE don't work to change the avatar.

How do I know if this is an issue with the member's computer or a problem Lefora needs to fix?

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Superstar - member
260 posts

Okay... the member can now use IE to change avatars, but not Firefox. Would this be a computer problem?

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Fanatic - moderator
1396 posts

I've just changed my avatar with Firefox.

In what way does FF not allow him to change avatar? No pop-up window? No images? It could be an add-on stopping these from being displayed.

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Superstar - member
260 posts

This is what was posted for the problem. Since then, IE works, but not FireFox.

I click on "change you photo"
Okay.
I get the "options".
I click on "browse"...
It gives me my folder.
I find my pic, I click 'open'..
and .. it doesn't "load" - (you now how you get the
little "wheel" "loading" and eventually it vanishes and it's the bottom of the screen
"working, working working'...?) Well.. for me anyway, It's A LOOONG process.
NOW, BOTH Firefox and IE just pull up the "white menu thingy"  and it is STATIONARY...
blocking everything behind it.
TODAY, it just went to DONE- with the menu blocking my profile page.
Nothing happens after I click "Open" in my folder except that...
AND, nothing else in my computer's  "performance" is different.

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Fanatic - moderator
1396 posts

Bit weird both being affected - both worked for me today (IE8 and FF 3.0.10)

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Superstar - member
260 posts

Had to change the avatar, didn't you?! lol  Thought it was the wrong person with your name!!

I am thinking it has to be something with the member's computer since IE is now working for avatars again. According to the member, IE worked only after a system restore.

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Fanatic - moderator
1396 posts

Java etc up to date?

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Superstar - member
260 posts

I have this urge to tell you.. stop that! lmao!!  Back to the old avatar, I see.

I don't know about Java, but I guess everything was fine, until about a month ago. I will see if I can get any more information.
Thank you Coloneljack.

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