Emoticons

Could be something interfering with them...

What browser are they using?
Do they get the drop-down menu?
Do they appear in posts but disappear once submitted?

We are getting the same half of the members are getting emoticons the other half are not . It is only yesterday and today it has gone like this .

can you post to a link where it's not working so we can investigate?

it works for me: 

and if they're private forums, can you take a screenshot and attempt to copy and paste here the URL that the image is trying to use (by right clicking on the image and selecting 'copy image address')

and by chance, is it possible these members are on a mobile broadband connection, like a cellphone modem?  Could you ask them.

I know my members are using computers, not cell phones.
I will see what information I can find out, but I doubt it's something with their computers, if more than two are having this problem.

This is what one member posted....

I use Firefox on here as i need it to down load pictures . If using Firefox , I can not post emoticons .
 BUT if using Internet Explorer , I can post emoticons but NOT pictures .
I have had  to choose one browser or the other for about 3 weeks now .

Which versions? I can use both with no issue...

What method of posting pictures is not working? Uploading or embedding?

Well I have had no problems only these 2 past days .  I use IE .

I am one that cannot get my smileys to work ,  I get the drop down menu that loads but when you click on a smiley  nothing happens .

One of my members has stated just what gaby54 just posted. The smileys menu drops down, but when a smiley is clicked on... nothing happens.

Which versions?

-coloneljack

Funny thing there Coloneljack...  seems everyone was in a hurry to tell me they had problems, but not in as big of a hurry to supply information!
I am still waiting for people to let me know.

Some people, eh?

When you say what version do you mean what version IE?

Yes...

Well its only played up these past 2 days the version I am using is version 8.0.6001.18813
IE8

Not sure if the editor uses java...

Just in case, what version are they using?

I have just updated Java .  And still I get the drop down menu but when you click on a smiley nothing happens .  Just updated Java to this   (Java version 6 standard edition
Version 6 update 15 (build 1.6.0_15-b03)

Not that, then. I just upgraded to V6U15 from U14 and it still works...

I don't know what it is . its only the last 2 days it has gone like it .